Reference

Read Before You Open an Account

These terms set out what you agree to when you create and use a gh66 account — covering deposits via bKash, Nagad and Rocket, withdrawals, account conduct and eligibility. Access and participation depend on your local law and the eligible regions we currently support.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessTerms updated without prior noticeContact support for any disputes
gh66 Read Before You Open an Account
HOW WE HANDLE THIS

How gh66 Applies These Terms

Enforcing terms fairly matters more than enforcing them rigidly. Here is how we approach the four areas our account holders ask about most — payment verification, account security, data retention and how to request a change to your account record.

Payment Verification

Every bKash, Nagad and Rocket transaction is checked against your registered account details before it clears. Mismatched sender names are flagged for manual review before funds move.

Account Security

Your account is protected by OTP verification at login. If we detect unusual access — a new device or unrecognised location — we hold the session until identity is confirmed.

Data Retention

We keep account records for as long as your account is active and for the period required after closure under applicable law. You can request a summary of your data through the Help portal.

Requesting Account Changes

To update registered details — wallet number, contact information or account name — submit the request via the Help portal with a supporting document. We process and confirm changes in writing.

TERMS CONTACT PATHS

Reach Us About These Terms

If a clause is unclear or you want to raise a concern about how these terms apply to your account, contact us directly. We handle terms-related queries through live chat, email and our account help portal — choose whichever works on your device right now.

Team online

Live Chat

Open the chat widget from any page on your account. A support agent will confirm which clause applies to your situation and what the next step is.

Email Support

Send a written query to our support address. Include your account ID and the specific clause you are asking about so we can respond with a direct answer.

Account Help Portal

Log in and open the Help section from your account menu. You can submit a formal terms dispute there, and we will confirm receipt with a reference number.

Common Questions About These Terms

These are the questions we hear most often about how these terms affect your account day to day — from payment rules to what happens if you want to close your account.

Yes. These terms apply to all deposits and withdrawals regardless of which wallet you use. Each payment method has its own processing path, but the account rules are the same across bKash, Nagad and Rocket.

We will note the change on the terms page with a revised date. Continued use of your account after that date means you accept the updated version. If you disagree, contact support before using your account further.

We can suspend an account immediately if we have reason to believe these terms have been breached — for example, fraudulent wallet activity. We will notify you and explain the reason as soon as it is safe to do so.

Submit a dispute through the Help portal with your account ID and a description of the issue. We confirm receipt with a reference number and respond in writing with our position.

Your eligibility depends on your local law and the regions we currently support. It is your responsibility to confirm that participating is permitted under the laws that apply to you where you are located.

We retain account records for the period required by applicable law after closure. You can request a summary of what we hold at any time through the account Help portal before or after closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.